9 Bedford Row has as one of its primary objectives the aim ‘to provide an excellent legal service to its clients in the area of criminal law’. To this end, these Chambers and its barristers accept and discharge their responsibility to ensure that the needs, concerns and interests of our clients are constantly kept in view, and addressed with professionalism, courtesy and respect. This duty of care extends beyond professional and lay clients to anyone who visits Chambers.
Members of Chambers who are authorised to practise in England and Wales can be found on the Barristers' Register. This shows whether they have a current practising certificate and any disciplinary findings.
Maintaining service expectations:
Members of Chambers will endeavour to provide legal services promptly and efficiently however there may be occasions when timescales cannot be met due to:
- Counsel's availability
- Availability of the client or relevant third parties
- Complexity of the case
- Amount of papers to be reviewed
- The need for additional information or documents
Fee structures and pricing models
Because Members of Chambers cover a wide variety of work, a variety of pricing models are available. The most common are brief and refresher fees, hourly rates, fixed fees and Conditional Fee Agreements. Professional, licensed access and lay clients may contact the clerks to obtain a quotation for legal services.
Chambers written policy serves:
- To act as a focal point for information on Chambers policy and practice
- To provide a high standard of service and client care
- To ensure compliance with Chambers procedure
Our management structure is tailored to ensure standards are met and maintained through training, monitoring and management review. This is a cyclical process involving planning, action, review and evaluation of the stated aims and objectives defined by the Management Committee, as well as looking at the effectiveness of procedures. Management reviews are conducted by each of our committees. At every Management Committee meeting, the Senior Clerk or Chambers Director reviews the effectiveness of clerking procedures. Furthermore, an overall Management Review takes place annually to consider the progress of the Chambers in the previous year.
We hope that the outcome of this approach is a high class service that will exceed expectation. However, if you do have any concerns we will make every effort to resolve them and we have both informal and formal routes in place for you to raise your concerns.
Download our Complaints Procedure